*Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returned.
If the valued customer is unsatisfied with their chosen plant(s) then ALL return process must be taken place within 15 days. If the plant is returned livable then a 15% restocking fee will be issued to the customer.
*** NO refund of shipping and handling on any orders.
Rating: Please allow us the opportunity to correct ANY and ALL issues BEFORE you rate us. How we are rated by our customers is how our customers will be rated. Please be a responsible buyer as we are responsible sellers. We describe our items 100% to our best ability, but you still may have questions so PLEASE ask us before bidding and let us resolve ALL issues before ratings are given.
Inventory: All items are in stock at time of the auction. If by the time of purchase the item(s) are out of stock we will contact you immediately with a complete refund or ETA on the item being back in stock.
Monday - Friday 9-4 pm EST
Our toll free number (866) 894-1003
KEEP THE SHIPPING LABEL - The shipping label is your proof of purchase and is needed for your guarantee. Keep this label in a safe location for the year your plants are under warranty. For complete guarantee instructions, see the front cover.
INSPECT YOUR ORDER - Make sure all the items listed on the shipping label, located on the outside of the package, are enclosed. Then check all the plants; if you discover some broken branches or roots simply prune them off. This will not hurt your plants.
REMEMBER YOUR PLANTS ARE LIKELY DORMANT AND NOT DEAD - The majority of the plants we send are in a dormant state in which they dry up and look dead. Many of the plants are bare root meaning there will not be dirt surrounding the roots, nor will they be in pots.
Dormancy is the state that a plant/tree/shrub goes into during the winter in cold climates and is the safest way to transport live plants. We keep our bare root items in climate-controlled coolers to keep them in this dormant state until they are packaged for shipping.
PLANT AS SOON AS POSSIBLE - For best results, plant right away. If woody plants dry out during transit, soak them in water for 2 - 24 hours. In situations where immediate planting is not possible, store bulbs and perennials in a cool, dry, dark place such as an un-heated garage or basement. Perennials should have their roots lightly moistened. Heel in trees and shrubs (see below). These measures are all temporary and proper planting should be done as soon as possible.
WATER, MULCH AND CULTIVATE - Proper care of your new plants is very important. New plants can be very tender and require additional care until they are established.
BE PATIENT AND ENJOY! - Your gardening adventure is just beginning. Allow your plants 6 weeks to become acclimated to their surroundings and begin to thrive before implementing your warranty. Take proper care and sit back and enjoy the viewing of your successful work.
Our Shipping Policy
Please note that our products can only be shipped to the Continental (48) United States.
Please allow up to 1 week for your order to be processed. Keep in mind that many of our plants and trees are shipped in a dormant condition. Soak overnight before planting. In general, these items can be planted anytime your ground is not frozen. An early snow or frost will not harm a nursery stock item that is already dormant. On the other hand, these items can also be planted during warm weather--simply be sure to water well. Potted perennials can be planted outside anytime after your last frost until your ground has frozen solid for the winter.