P.O. Box 609
TEXT: 864-523-7151 if you have a question. We can answer texts message a lot quicker along with emails, Please remember we are on the East Coast, Use the popup widget on the lower right side of your screen.
If you ever saw me trying to clean off my hands and get to the phone before it goes to voicemail and then plays a game of phone tag with multiple customers, you would understand why we gave up on phone calls years ago. For the sake of accuracy [and our own sanity when working 70 hr weeks], we decided the phone was not worth it. We are not a large corporation and donít have an expensive phone system or a secretary. If ordering online gives you the creeps, then please contact us via
above to arrange your order and payment.
What do you mean by "dormant" or "bare root"?
(A) A plant is "dormant" or "bare root" when it has lost its foliage (leaves and stems) for the season. It is a natural state of rest for the plant caused by cooler temperatures and shorter days. As noted above, we ship plants during this dormant period. Trust us; you would not want a fully bloomed plant shipped to you in a box! With the appropriate care, they should bloom when Spring comes.
We accept Visa, Mastercard, or Discover.
(A) Your credit card will be billed when your order is submitted on our website.
Pre-orders and orders that are requested to be shipped at a later date are also billed at the time of submission.
(A) BulbsnBlooms guarantees our plants to arrive at their new homes in good and healthy condition. Problems with the condition of an order must be reported promptly and accompanied by a photograph within 48 hours of arrival. Failure to notify us promptly and/or provide verification voids this warranty. If plants are severely damaged in transit, we will, at our discretion, promptly and courteously either replace the merchandise or refund the purchase price. Orders ship within the time frame shown on the website within 1-2 weeks sometimes it is sooner.
We are not responsible for damaged shipments when the cause is an undeliverable address, or the failure of the Buyer to promptly pick up and claim the package.
Due to many factors that affect whether live plants ultimately grow and thrive, we are not able to offer extended or long-term guarantees as to the fitness of the plant for any particular purpose, or that it will live and grow in any particular location or under any particular conditions.
Bulbsnblooms guarantees, to the extent required by law, that plants are the species and cultivar described in the listing, within recognized industry tolerances.
No other or further warranty is expressed or implied. The purchaser's sole and exclusive remedy shall be a refund of the purchase price. Under no circumstances shall the Seller be liable for damages over the purchase price, or any special, incidental, indirect, or consequential damages.
From June through August shipping could be delayed due to the increase in temperature. We only will be shipping ground shipments on days that limit the time the shipment could be sitting undeliverable by USPS, FedEx, or UPS. Other forms of shipping such as priority, the next day, and overnight will not be affected. The days that ground shipping will be sent are Monday through Wednesday. If a customer request ground shipping on other days they assume responsibility. If shipping is delayed due to temperature, an email will be sent to inform you of the delay and when to expect the item to be shipped.
Placement of the order and acceptance of the merchandise shall constitute acceptance of these terms and conditions.
How Fast Can I Receive My Order?
(A) We try our best to ship all orders within ten business days, sometimes a lot sooner. In Spring, we do get backed up by the overwhelming demand for our products, but after the end of May, it will get to you within ten business days or sooner. If a faster shipment time is needed add it to the comments section and we do our best to ensure it arrives sooner.
Returning an order:
(A) Any order that has shipped may be immediately returned at the customerís expense. Please notify us that you have just received your order and will be returning it. Shipping charges cannot be refunded as carriers have already been paid. Returned orders may be subject to refunds (see above) and restocking fees. Plants must be returned to us in the same condition in which they were shipped to the customer.
Our contact information
Business email address: Send Email
By Standard Mail
P.O. Box 609
Biglerville PA 17307
TEXT: (864)-523-7151 if you have a question, We can respond to texts and emails quickly during our busy time.
Photos that are required for merchandise return or credit can be emailed to Send Email
Emails are usually answered quicker than phone calls, especially during the Spring & Fall Planting seasons.
Purchaser is responsible to check that plant they are purchasing can survive in the zone area where the plant will be planted. If unsure please check the zone map before placing the order.
** NO refunds will be issued for shipping and handling of any orders. **
(A) I Just Received Dead Plants-We ship dormant bare-root plants. They have no foliage, greenery, or blooms. In the dormant stage, they are not in full leaf or flower and do look dead, but they are not. We dig every plant fresh and ship it within 24 hours of digging them. All our plants are inspected before shipping. Please plant them, and in the springtime, they will green out. If they do not, please refer to our warranty info below.
Our NEW 6-Month Guarantee For Homeowners
(A) On trees, shrubs, evergreens, and berry plants (items that you can see above the surface of the soil) You can do a scratch test (images below) by scraping the bark of the tree with a knife to prove it's dead or alive.
If anything that is planted below the surface of the soil is planted and temps are above 70 degrees, 1-5% may come in that spring or summer but the majority of those will all come in the following spring. This is why we offer a 6-month warranty on these items. However, our warranty is only valid for 1 in-store credit to reorder any items you may want. No further warranties are written, expressed, or implied.
A Problem With An Order Just Received
(A) Please let us know within 3 days if there is a problem with any order. Call us at (800) 309-2682 or Text us at 864-523-7151 If your plants have died, we will ask that you call us and also provide us with a scratch test picture of your dead plants so we can authorize you to ship them back (see below for more information). The customer is responsible for returning plants and the cost to return them.
Plants Are Not Dead On Arrival- They Are Dormant.
(A) We ship dormant plants with no leaves, blooms, or foliage. Please plant them. All plants are dug fresh and shipped immediately after they are dug to ensure they are alive on delivery. This is why we offer a 6 Month's warranty on all plants. In spring they will green out and bloom as images show on product pages ordered. Most items we ship in warm or hot weather will not come up until the following spring.
(A) We do not accept cancellations on orders unless you've just placed an order and it's not had time to go to the fulfillment center, we can cancel but there is a 20% fee for this due to credit card fees and taxes we pay on orders placed. Most orders go to the fulfillment center within an hour of placement.
Damaged or Lost Plants In Transit
(A) To report the damage to your order, please call (800) 309-2682 or text 864-523-7151 and file a claim. If your order is lost in transit please call the number provided also to track your package. We will be happy to do this for you but it takes us much longer to track than if you call them directly.
(A) We are not responsible for the refusal of any order placed with us. We ship fragile bare-root plants and they have a window for planting within 2-3 days of delivery. By the time your plants refuse to get back to us, they are dead. We accept no liability for refused orders.
I Got A Tracking # For My Order, and There's No Further Information-
(A) It takes 24 hours for tracking information to populate on usps.com. If it's been longer than 36 hours and still no updates, please send us an email alerting us and we will either reship your plants or put a tracer on the existing order and make sure it gets to you in a safe and timely manner.